How can we help?
Questions, bug reports and feature requests are welcome.
Contact
Open an issue on GitHub: github.com/dmytro-kuchura/showcasekit/issues. Please include your macOS version, the ShowcaseKit version and build (ShowcaseKit › About ShowcaseKit) and, for export problems, which device type and size you were exporting.
Common questions
Where are my projects saved?
Projects are saved automatically on your Mac, inside ShowcaseKit’s own app container. To move a project to another Mac or keep a backup, use File › Export Project… to save it as a .showcasekit.json file, and File › Import Project… to open it again.
Which image sizes does ShowcaseKit export?
iPhone screenshots export at 1284 × 2778 px, iPad screenshots at 2232 × 2976 px, foldable iPhone Duo screenshots at the sizes for the inner (2007 × 2853 / 2853 × 2007 px) and cover (1398 × 2034 / 2034 × 1398 px) displays, and Mac screenshots at 2880 × 1800, 2560 × 1600, 1440 × 900 or 1280 × 800 px. Product page headers and search results artwork export as opaque PNG files without transparency, as App Store Connect requires.
App Store Connect rejects my image.
Check that the project’s device type matches the screenshot slot you’re uploading to. If it still fails, open an issue with the exact error message from App Store Connect.
How do I get a refund?
Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.